(C1) Innovating Hospitality

TRANSCRIPT
Innovating Hospitality

NARRATOR:
In an industry known for luxury and service, one company is reimagining what a hotel can be. In Las Vegas, the Otonomus Hotel has been designed to transform the hospitality experience through technology.

SOUNDBITE - Philippe Ziadel:
"We like to call it a hotel with a brain. It's actually the first true AI powered hotel and the objective of this is, is to provide a product that does not exist today on the market. And if it does, it doesn't exist at that level."

NARRATOR:
Innovation lies at the heart of the design. Using artificial intelligence, the hotel adapts to guests’ unique needs, creating a stay that’s completely customised.

SOUNDBITE - Philippe Ziadel:
"It’s an AI-driven personalized guest experience. We want the guest to actually build their own experience. We don't want it to be like one size fits all kind of a stay."

NARRATOR:
From check-in to check-out, every stage of the journey is automated. Once their reservation has been made, guests use their mobile devices to upload identification, verify their booking, and gain instant access to their room — all through the Otonomus app. The hotel’s system can even reconfigure its space. For instance, a bigger suite can be created by unlocking connecting doors, allowing the layout to be modified according to demand. 

SOUNDBITE - Philippe Ziadel:
“So now this becomes open part of the apartment, as you see, my apartment now becomes a six-bedroom suite.”

NARRATOR:
It’s an approach that challenges long-established business models and redefines what flexibility can mean in hospitality.

SOUNDBITE - Philippe Ziadel:
"It's not like the traditional way that hotels gives you a room plans or room types. So you have three or four room types and you book one of the room types that they're offering you. In this case, there is no room type.”

NARRATOR:
Visitors can also interact with eButler, an AI-powered digital concierge. From ordering amenities to requesting room service, guests can enhance their experience with a simple voice command. By automating routine services while maintaining a personalised touch, this model aims to make hotel management more efficient and responsive, reduce labour costs, and differentiate the hotel in a highly competitive market. This concept reflects a future where premium hospitality and affordability can go hand in hand.

SOUNDBITE - Philippe Ziadel:
"We want to give the guest the control and the flexibility to build their own experience, but also to lower the base price and allow more people to be able to travel and stay with us and get all that luxury that's powered by technology and A.I. at the cost of a typical Airbnb booking.”

NARRATOR:
It’s a clear example of how innovation can help companies stay competitive by combining technology, creativity, and insight to meet changing customer expectations.